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FullStop is currently following the official guidance from Public Health
England with regards to Coronavirus (COVID -19) and is closely monitoring
information and developments.
We are continuously making adjustments across our business to provide the best
service possible. Our next day delivery service resumed on Wednesday 25th
March. We thank you for your patience and understanding.
Our Customer Service Team is working hard to contact customers who have already
placed orders for items to confirm whether they will receive all items
requested or to advise of any delays. We are working closely with key suppliers
establishing a task force to monitor inbound orders and ensure supply of
products to customers as we endeavour to replenish stocks as fast as possible.
As an organisation we have encouraged employees to work from home and to
minimise travel. All our employees have been supported to follow Public Heath
England advice and take the steps required to keep their families, and
colleagues safe to reduce as much as possible the risk of contracting and
spreading the virus.
We have already made a series of adjustments to our parcel handling procedures.
We are keeping our ways of working under review. We will keep you informed.
We have issued consistent communication across the business to ensure employees
are following handwashing processes and have installed sanitisers across our
office, warehouse, distribution and transport teams.
All our drivers have been issued with disposable gloves, which they are
changing between each delivery. We can also now offer ‘no contact’ deliveries.
Please call and advise our Customer Services team on 01707 292 300 if you would
like our drivers to leave your parcels at a specific delivery point onsite.
have updated our Delivery procedure as of 1st June:
and packing of goods is undertaken in a warehouse environment maintaining
social distancing with PPE and Masks provided.
Transport Team will ensure drivers vehicles are maintained with sanitisers,
gloves and mask quantities at all times.
drivers wear protective gloves and carry hand sanitisers in their vehicles.
Hands are sanitised and gloves are changed between deliveries.
drivers will deliver your items whilst maintaining social distancing at all
customers request our drivers leave items in a specified point of delivery
outside of the building our drivers will comply with this request.
will change disposable gloves and sanitise upon leaving each destination.
are challenging and exceptional circumstances – we thank you for your patience
and understanding during this time.
have any queries or concerns please contact Customer Service on 01707 292 300.
For information, PPE
is defined as the following by the DFE:
surgical face masks
Eye protection (for
example a face visor or goggles)
How should PPE and
face coverings be disposed of?
Used PPE and any
disposable face coverings that staff, children, young people or other learners
arrive wearing should be placed in a refuse bag and can be disposed of as
normal domestic waste unless the wearer has symptoms of coronavirus, in line
with the guidance on
cleaning for non-healthcare settings.
non-disposable face coverings that staff or children, young people or other
learners are wearing when they arrive at their setting must be removed by the
wearer and placed into a plastic bag that the wearer has brought with them in
order to take it home. The wearer must then clean their hands.
To dispose of waste
from people with symptoms of coronavirus, such as disposable cleaning cloths,
tissues and PPE:
put it in a plastic
rubbish bag and tie it when full
place the plastic
bag in a second bin bag and tie it
put it in a suitable
and secure place marked for storage for 72 hours
Waste should be
stored safely and securely kept away from children. You should not put your
waste in communal waste areas until the waste has been stored for at least 72
hours. Storing for 72 hours saves unnecessary waste movements and minimises the
risk to waste operatives. This waste does not require a dedicated clinical
waste collection in the above circumstances.
Settings such as
residential care homes or special schools that generate clinical waste should
continue to follow their usual waste policies.
can be found on the DFE website.