Ordering Guidelines
Order forms must include all of the following:
•
Your unique six digit customer account number
•
Your establishment’s name and full address, including postcode
•
Your order number reference
•
Contact name, telephone number and email address
•
The catalogue product code and brief description
•
Quantity required, expressed in units of issue as described in the
catalogue, and the total price
•
Special delivery requirements eg. Delivery to other than ground floor
•
An expenditure code, where applicable
Standard Delivery
Orders must be received by 4pm, 48 hours prior to your scheduled delivery day to guarantee inclusion on your next delivery.
Deliveries
Herts FullStop deliveries will be made to a ground floor covered area. Any special delivery instructions must be stated on the order and we will do our best to comply, although in exceptional circumstances assistance may be required from the customer. Third party suppliers may make a charge for delivery other than to a ground floor.
All deliveries should be checked against the delivery note and signed to confirm receipt of the number of parcels.
Delivery Check
Check all deliveries immediately and report any damage or discrepancy relating to Stock Items to the Customer Services Help Desk within 5 working days. Damage or discrepancies relating to Non Stock Items must be reported within 24 hours of receipt.
Collections
Collections and credits will only be raised for values in excess of £5.00 for any unwanted goods ordered in error.
Returns of Stock Items
If any of the goods we supply from stock prove to be defective or unsatisfactory within 28 days of delivery, then we will, at our discretion either exchange, repair or refund the cost of the item in full. Please contact the Customer Services Help Desk with your order details. You should ensure that the item is in its original undamaged packaging.
Non Stock Items
Identifies Non Stock Items. In addition to this the product code will usually appear in blue in the catalogue.
There may be a minimum order value applicable to Non Stock Items.
Where this
is the case it will state that there is a minimum order value on the respective catalogue pages.
Returns of Non Stock Items
Any problems with Non Stock Items should be reported to the Customer Services Help Desk within 24 hours. If you are requested to return faulty Non Stock Items (under warranty), you should ensure that the item is in its original undamaged packaging.
If you wish to return Non Stock Items which you have ordered in error, we will make every effort to arrange for the return of goods. This cannot be guaranteed and may be subject to a supplier’s handling and/or restocking charge to cover carriage and administration.
Please note that it may not be possible to obtain credit from the supplier if you do not return the goods in their original undamaged packaging. Please do not return Non Stock Items to Herts FullStop, unless asked to do so.
Product Information & Availability
Colour swatches, may not be colour accurate due to the printing process.
Colour and material swatches are available on request. Products are not shown to scale, please refer to product details for size. Product images are a representation only, Herts FullStop cannot be held responsible should the product differ from that shown. Occasionally goods may be discontinued for reasons outside our control. Where a print error has occurred, we reserve the right to withdraw that item. Some products may be supplied with alternative packaging to that illustrated, but will be at the same quality and price.
Pricing
Prices are not guaranteed and Herts FullStop reserve the right to amend prices at any time.
Every effort is made to ensure that prices are correct at time of going to press.
Current pricing can be found on our website
www.hertsfullstop.co.uk
Value Added Tax
All prices quoted are exclusive of Value Added Tax which will be charged at the appropriate rate where applicable.
Payment
Payment is due within 28 days from date of invoice which will be dispatched soon after the end of the calendar month in which delivery was made.
Payment details can be found on the reverse of your invoice.
If you fail to pay within the specified period we may suspend your account and be entitled to charge interest at 8% above the Bank of England rate.
Risk & Title
Responsibility for the goods will rest with you from the time they are delivered, but ownership will only pass to you when full payment has been received. If you return Non Stock Items by agreement, the responsibility for the goods will rest with you during transit.
Limits of Liability
Herts FullStop shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages resulting from:
(1) Unauthorised access/alteration of your data;
(2) The cost of procurement of substitute goods/services;
(3) The use of the Web site;
(4) Statements/conduct of any third party;
The entire liability of Herts FullStop in connection with the Contract shall not exceed the price of the Goods or Services to be provided hereunder.
Complaints Procedure
Herts FullStop is committed to providing an effective and professional service that delivers value for money. However, if you believe we have failed to do so, or you have a question or complaint contact us at the following address:
Customer Services
Herts FullStop
Mundells, Welwyn Garden City, Herts, AL7 1FT
Telephone:
01707 292300
Fax:
01707 292326
Email:
fullstop@hertfordshire.gov.uk
Sustainable Purchasing
Herts FullStop is committed to playing its part by encouraging the use of sustainable products. The catalogue contains a wide range of products manufactured from recycled materials including copier paper, scissors, project/scrap books, sugar paper, refuse sacks, hand towels and toilet rolls.
Look for the ECO Symbol.
Materials Safety Data Sheets (MSD Sheets)
These are available for many products listed in this catalogue and are important in helping make the workplace safe, providing information to help you make a risk assessment as required by the Control of Substances Hazardous to Health Regulations (COSHH) and to protect the environment.
If you require MSD sheets contact us on
01707 292300
or email
fullstop@hertfordshire.gov.uk
Battery Recycling
We collect used batteries for recycling. To take advantage of this service, bring used batteries to:
Herts FullStop
Mundells, Welwyn Garden City, Herts, AL7 1FT
Waste Electrical and Electronic Equipment (WEEE)
We accept free of charge an item of household WEEE equivalent to the new item of household electrical and electronic equipment sold, irrespective of when and where the original item brought for disposal was purchased.
To take advantage of this service, bring WEEE back to:
Herts FullStop
Mundells, Welwyn Garden City, Herts, AL7 1FT
Should you be unable to return WEEE to us, please contact us in respect to our free take back service.